UpFix FAQ's

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UpFix FAQ's

FAQs

FAQs

How do I make a payment?

How do I send my item for repair?

How do I check the status of my order?

What do I need to include with the part that I send to you

How can I get a better price?

Can I drop off my parts at your store (repair center)?

Don't see part listed on our website?

How do I use my coupon?

Can I still add warranty?

What is your email?

I am tax exempt

Shipping

Do you offer international shipping?

My order didn't arrive on time even though I paid for overnight shipping. Will I get a refund?

What happens if my package is lost in shipping?

What if the part is damaged in shipping?

How to send, what is your address?

Do you ship to Canada?

Do you ship to Alaska, Hawaii, Puerto Rico?

What shipping carrier/method can I use to send my part?

Do I need to use the shipping label that is provided at check out?

How do I track my shipment to your facility?

Can I use a courier service of my choice to send my parts to you?

What should I include in the package when sending my parts for repair?

Are there any special instructions for packaging fragile items for shipment?

How do I get a shipping label from you?

How do I handle international shipping for sending parts to you?

Who pays for return shipping?

Should I Get Shipping Insurance?

Can Orders Be Expedited, Expressed, or Overnighted?

Why does my tracking information show that the shipping label was created, but the package hasn't been picked up yet?

Do you provide a box to ship the part?

Wrong weight on the shipping label

How to add shipping insurance to my order?

Can I use my own shipping label?

Do you offer express shipping?

Does the part have to look like the picture on the website?

What happened to my pre-paid label I sent in with my part?

Why didn't you use my provided return shipping label?

Can I use my own shipping label for the return?

I sent a pre-paid label with my order. Why wasn't it used for the return?

Do you ship to US Virgin Islands?

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How It Works

Is there warranty on my part repair?

How long will my repair take?

How do I know if you have reset/repaired my part properly?

How it works

What are the benefits of repairing my control board with UpFix?

Do you send people to do the repair?

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Warranty and Returns

My part is defective and still under warranty. What's the next step?

What is your Return Policy?

What if my repair fails?

Can I cancel the repair of my part?

General

What if my part is good and does not need repair?

Can I cancel my order?

What is a core fee?

Will a repaired part affect my vehicle’s warranty?

I Can't Find the Repair Service for My Part

What are UpFix's operating business hours?

How can I find out what repairs were made to my part?

What Does "Plug & Play" Mean?

What Is a Broken Trace?

What Is a Short?

Can you repair my part?

Can I drop off my parts at your location instead of shipping them?

Can I Add to My Order? I Placed My Order and Need to Add More Items/Parts. Can I Do That?

What If Nothing Wrong Is Found With My Board/Module?

What if my part is not able to be repaired? Will I still be charged?

Do you do in-person repairs?

My issue/part is not listed, can you still repair it?

Can I pay after I receive my part?

When do I make payment?

Can you replace broken connector pins on my part?

Can you service a part that has been opened, but not touched otherwise?

Do you repair circuit boards with burnt resistors?

Do you repair circuit boards with damaged capacitors?

Can you fix circuit boards with broken or missing components?

Do you service circuit boards that have been exposed to water damage?

Can you repair circuit boards with burnt traces?

Do you repair circuit boards with failed IC chips?

Can you fix circuit boards with corrosion or rust?

Do you service circuit boards that have experienced short circuits?

Can you repair circuit boards with malfunctioning relays?

Do you repair circuit boards that have been improperly soldered?

Can you fix circuit boards with blown fuses?

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