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FAQs
- How do I make a payment?
- How do I send my item for repair?
- How do I check the status of my order?
- What do I need to include with the part that I send to you
- How can I get a better price?
- Can I drop off my parts at your store (repair center)?
- Don't see part listed on our website?
- How do I use my coupon?
- Can I still add warranty?
- What is your email?
- I am tax exempt
Shipping
- Do you offer international shipping?
- My order didn't arrive on time even though I paid for overnight shipping. Will I get a refund?
- What happens if my package is lost in shipping?
- What if the part is damaged in shipping?
- How to send, what is your address?
- Do you ship to Canada?
- Do you ship to Alaska, Hawaii, Puerto Rico?
- What shipping carrier/method can I use to send my part?
- Do I need to use the shipping label that is provided at check out?
- How do I track my shipment to your facility?
- Can I use a courier service of my choice to send my parts to you?
- What should I include in the package when sending my parts for repair?
- Are there any special instructions for packaging fragile items for shipment?
- How do I get a shipping label from you?
- How do I handle international shipping for sending parts to you?
- Who pays for return shipping?
- Should I Get Shipping Insurance?
- Can Orders Be Expedited, Expressed, or Overnighted?
- Why does my tracking information show that the shipping label was created, but the package hasn't been picked up yet?
- Do you provide a box to ship the part?
- Wrong weight on the shipping label
- How to add shipping insurance to my order?
- Can I use my own shipping label?
- Do you offer express shipping?
- Does the part have to look like the picture on the website?
- What happened to my pre-paid label I sent in with my part?
- Why didn't you use my provided return shipping label?
- Can I use my own shipping label for the return?
- I sent a pre-paid label with my order. Why wasn't it used for the return?
- Do you ship to US Virgin Islands?
- Customs/Tariff forms when shipping to UpFix?
- If I send my part to UpFix using your shipping label and then cancel the order, not needing it returned back to me, do I still pay for shipping?
How It Works
Warranty and Returns
General
- What if my part is good and does not need repair?
- Can I cancel my order?
- What is a core fee?
- Will a repaired part affect my vehicle’s warranty?
- I Can't Find the Repair Service for My Part
- What are UpFix's operating business hours?
- How can I find out what repairs were made to my part?
- What Does "Plug & Play" Mean?
- What Is a Broken Trace?
- What Is a Short?
- Can you repair my part?
- Can I drop off my parts at your location instead of shipping them?
- Can I Add to My Order? I Placed My Order and Need to Add More Items/Parts. Can I Do That?
- What If Nothing Wrong Is Found With My Board/Module?
- What if my part is not able to be repaired? Will I still be charged?
- Do you do in-person repairs?
- My issue/part is not listed, can you still repair it?
- Can I pay after I receive my part?
- When do I make payment?
- Can you replace broken connector pins on my part?
- Can you service a part that has been opened, but not touched otherwise?
- Do you repair circuit boards with burnt resistors?
- Do you repair circuit boards with damaged capacitors?
- Can you fix circuit boards with broken or missing components?
- Do you service circuit boards that have been exposed to water damage?
- Can you repair circuit boards with burnt traces?
- Do you repair circuit boards with failed IC chips?
- Can you fix circuit boards with corrosion or rust?
- Do you service circuit boards that have experienced short circuits?
- Can you repair circuit boards with malfunctioning relays?
- Do you repair circuit boards that have been improperly soldered?
- Can you fix circuit boards with blown fuses?
- Why Eco-Friendly Electronics Repair Is the Future
- What currency are your prices listed in?