--- title: FAQs | UpFix FAQ's description: FAQs --- [Skip to content](https://info.upfix.com/kb/faqs#main-content) English Show submenu for translations ![logo (2)](https://info.upfix.com/hs-fs/hubfs/logo%20(2).png?width=189&height=56&name=logo%20(2).png) Open main navigation Close main navigation - English Show submenu for translations - Website Website Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [UpFix FAQ's](https://info.upfix.com/kb) 2. [FAQs](https://info.upfix.com/kb/faqs) # FAQs - [How do I make a payment?](https://info.upfix.com/kb/how-do-i-make-a-payment) - [How do I send my item for repair?](https://info.upfix.com/kb/how-do-i-send-my-item-for-repair) - [How do I check the status of my order?](https://info.upfix.com/kb/how-do-i-check-the-status-of-my-order) - [What do I need to include with the part that I send to you](https://info.upfix.com/kb/what-do-i-need-to-include-with-the-part-that-i-send-to-you) - [How can I get a better price?](https://info.upfix.com/kb/how-can-i-get-a-better-price) - [Can I drop off my parts at your store (repair center)?](https://info.upfix.com/kb/can-i-drop-off-my-parts-at-your-store-repair-center) - [Don't see part listed on our website?](https://info.upfix.com/kb/i-dont-see-my-part-listed-on-your-website) - [How do I use my coupon?](https://info.upfix.com/kb/how-do-i-use-my-coupon) - [Can I still add warranty?](https://info.upfix.com/kb/can-i-still-add-warranty) - [What is your email?](https://info.upfix.com/kb/what-is-your-email) - [I am tax exempt](https://info.upfix.com/kb/i-am-tax-exempt) See less ▼ ## Shipping - [Do you offer international shipping?](https://info.upfix.com/kb/do-you-offer-international-shipping) - [My order didn't arrive on time even though I paid for overnight shipping. Will I get a refund?](https://info.upfix.com/kb/my-order-didnt-arrive-on-time-even-though-i-paid-for-overnight-shipping.-will-i-get-a-refund) - [What happens if my package is lost in shipping?](https://info.upfix.com/kb/what-happens-if-my-package-is-lost-in-shipping) - [What if the part is damaged in shipping?](https://info.upfix.com/kb/what-if-the-part-is-damaged-in-shipping) - [How to send, what is your address?](https://info.upfix.com/kb/how-to-send-what-is-your-address) - [Do you ship to Canada?](https://info.upfix.com/kb/do-you-ship-to-canada) - [Do you ship to Alaska, Hawaii, Puerto Rico?](https://info.upfix.com/kb/do-you-ship-to-alaska-or-hawaii) - [What shipping carrier/method can I use to send my part?](https://info.upfix.com/kb/what-shipping-carrier/method-can-i-use-to-send-my-part) - [Do I need to use the shipping label that is provided at check out?](https://info.upfix.com/kb/do-i-need-to-use-the-shipping-label-that-is-provided-at-check-out) - [How do I track my shipment to your facility?](https://info.upfix.com/kb/how-do-i-track-my-shipment-to-your-facility) - [Can I use a courier service of my choice to send my parts to you?](https://info.upfix.com/kb/can-i-use-a-courier-service-of-my-choice-to-send-my-parts-to-you) - [What should I include in the package when sending my parts for repair?](https://info.upfix.com/kb/what-should-i-include-in-the-package-when-sending-my-parts-for-repair) - [Are there any special instructions for packaging fragile items for shipment?](https://info.upfix.com/kb/are-there-any-special-instructions-for-packaging-fragile-items-for-shipment) - [How do I get a shipping label from you?](https://info.upfix.com/kb/how-do-i-get-a-prepaid-shipping-label-from-you) - [How do I handle international shipping for sending parts to you?](https://info.upfix.com/kb/how-do-i-handle-international-shipping-for-sending-parts-to-you) - [Who pays for return shipping?](https://info.upfix.com/kb/who-pays-for-return-shipping) - [Should I Get Shipping Insurance?](https://info.upfix.com/kb/should-i-get-shipping-insurance) - [Can Orders Be Expedited, Expressed, or Overnighted?](https://info.upfix.com/kb/can-orders-be-expedited-expressed-or-overnighted) - [Why does my tracking information show that the shipping label was created, but the package hasn't been picked up yet?](https://info.upfix.com/kb/why-does-my-tracking-information-show-that-the-shipping-label-was-created-but-the-package-hasnt-been-picked-up-yet) - [Do you provide a box to ship the part?](https://info.upfix.com/kb/do-you-provide-a-box-to-ship-the-part) - [Wrong weight on the shipping label](https://info.upfix.com/kb/wrong-weight-on-the-shipping-label) - [How to add shipping insurance to my order?](https://info.upfix.com/kb/how-to-add-shipping-insurance-to-my-order) - [Can I use my own shipping label?](https://info.upfix.com/kb/can-i-use-my-own-shipping-label) - [Do you offer express shipping?](https://info.upfix.com/kb/do-you-offer-express-shipping) - [Does the part have to look like the picture on the website?](https://info.upfix.com/kb/does-the-part-have-to-look-like-the-picture-on-the-website) - [What happened to my pre-paid label I sent in with my part?](https://info.upfix.com/kb/what-happened-to-my-pre-paid-label-i-sent-in-with-my-part) - [Why didn't you use my provided return shipping label?](https://info.upfix.com/kb/why-didnt-you-use-my-provided-return-shipping-label) - [Can I use my own shipping label for the return?](https://info.upfix.com/kb/can-i-use-my-own-shipping-label-for-the-return) - [I sent a pre-paid label with my order. Why wasn't it used for the return?](https://info.upfix.com/kb/i-sent-a-pre-paid-label-with-my-order.-why-wasnt-it-used-for-the-return) - [Do you ship to US Virgin Islands?](https://info.upfix.com/kb/do-you-ship-to-us-virgin-islands) - [Customs/Tariff forms when shipping to UpFix?](https://info.upfix.com/kb/do-i-fill-out-customs-forms-when-shipping-to-upfix) - [If I send my part to UpFix using your shipping label and then cancel the order, not needing it returned back to me, do I still pay for shipping?](https://info.upfix.com/kb/if-i-send-my-part-using-your-shipping-label-and-then-cancel-the-order-not-needing-it-returned-back-to-me-do-i-still-pay-for-shipping) See less ▼ ## How It Works - [Is there warranty on my part repair?](https://info.upfix.com/kb/is-there-warranty-on-my-part-repair) - [How long will my repair take?](https://info.upfix.com/kb/how-long-will-my-repair-take) - [How do I know if you have reset/repaired my part properly?](https://info.upfix.com/kb/how-do-i-know-if-you-have-reset/repaired-my-part-properly) - [How it works](https://info.upfix.com/kb/how-it-works) - [What are the benefits of repairing my control board with UpFix?](https://info.upfix.com/kb/what-are-the-benefits-of-repairing-my-hvac/furnace-control-board-with-upfix) - [Do you send people to do the repair?](https://info.upfix.com/kb/do-you-send-people-to-do-the-repair) See less ▼ ## Warranty and Returns - [My part is defective and still under warranty. What's the next step?](https://info.upfix.com/kb/my-part-is-defective-and-still-under-warranty.-whats-the-next-step) - [What is your Return Policy?](https://info.upfix.com/kb/what-is-your-return-policy) - [What if my repair fails?](https://info.upfix.com/kb/what-if-my-repair-fails) - [Can I cancel the repair of my part?](https://info.upfix.com/kb/can-i-cancel-the-repair-of-my-part) ## General - [What if my part is good and does not need repair?](https://info.upfix.com/kb/what-if-my-part-is-good-and-does-not-need-repair) - [Can I cancel my order?](https://info.upfix.com/kb/can-i-cancel-my-order) - [What is a core fee?](https://info.upfix.com/kb/what-is-a-core-fee) - [Will a repaired part affect my vehicle’s warranty?](https://info.upfix.com/kb/will-a-repaired-part-affect-my-vehicles-warranty) - [I Can't Find the Repair Service for My Part](https://info.upfix.com/kb/what-should-i-do-if-i-cant-find-the-repair-service-for-my-part) - [What are UpFix's operating business hours?](https://info.upfix.com/kb/what-are-upfixs-operating-business-hours) - [How can I find out what repairs were made to my part?](https://info.upfix.com/kb/how-can-i-find-out-what-repairs-are-made-to-my-part) - [What Does "Plug & Play" Mean?](https://info.upfix.com/kb/what-does-plug-play-mean) - [What Is a Broken Trace?](https://info.upfix.com/kb/what-is-a-broken-trace) - [What Is a Short?](https://info.upfix.com/kb/what-is-a-short) - [Can you repair my part?](https://info.upfix.com/kb/can-you-repair-my-part) - [Can I drop off my parts at your location instead of shipping them?](https://info.upfix.com/kb/can-i-drop-off-my-parts-at-your-location-instead-of-shipping-them) - [Can I Add to My Order? I Placed My Order and Need to Add More Items/Parts. Can I Do That?](https://info.upfix.com/kb/can-i-add-to-my-order-i-placed-my-order-and-need-to-add-more-items/parts.-can-i-do-that) - [What If Nothing Wrong Is Found With My Board/Module?](https://info.upfix.com/kb/what-if-nothing-wrong-is-found-with-my-board/module) - [What if my part is not able to be repaired? Will I still be charged?](https://info.upfix.com/kb/what-if-my-part-is-not-able-to-be-repaired-will-i-still-be-charged) - [Do you do in-person repairs?](https://info.upfix.com/kb/do-you-do-in-person-repairs) - [My issue/part is not listed, can you still repair it?](https://info.upfix.com/kb/my-issue-is-not-listed-can-you-still-repair-it) - [Can I pay after I receive my part?](https://info.upfix.com/kb/can-i-pay-after-i-receive-my-part) - [When do I make payment?](https://info.upfix.com/kb/when-do-i-make-payment) - [Can you replace broken connector pins on my part?](https://info.upfix.com/kb/can-you-replace-broken-connector-pins-on-my-part) - [Can you service a part that has been opened, but not touched otherwise?](https://info.upfix.com/kb/can-you-service-a-part-that-have-already-been-opened-but-not-touched-other-than-that) - [Do you repair circuit boards with burnt resistors?](https://info.upfix.com/kb/do-you-repair-circuit-boards-with-burnt-resistors) - [Do you repair circuit boards with damaged capacitors?](https://info.upfix.com/kb/do-you-repair-circuit-boards-with-damaged-capacitors) - [Can you fix circuit boards with broken or missing components?](https://info.upfix.com/kb/can-you-fix-circuit-boards-with-broken-or-missing-components) - [Do you service circuit boards that have been exposed to water damage?](https://info.upfix.com/kb/do-you-service-circuit-boards-that-have-been-exposed-to-water-damage) - [Can you repair circuit boards with burnt traces?](https://info.upfix.com/kb/can-you-repair-circuit-boards-with-burnt-traces) - [Do you repair circuit boards with failed IC chips?](https://info.upfix.com/kb/do-you-repair-circuit-boards-with-failed-ic-chips) - [Can you fix circuit boards with corrosion or rust?](https://info.upfix.com/kb/can-you-fix-circuit-boards-with-corrosion-or-rust) - [Do you service circuit boards that have experienced short circuits?](https://info.upfix.com/kb/do-you-service-circuit-boards-that-have-experienced-short-circuits) - [Can you repair circuit boards with malfunctioning relays?](https://info.upfix.com/kb/can-you-repair-circuit-boards-with-malfunctioning-relays) - [Do you repair circuit boards that have been improperly soldered?](https://info.upfix.com/kb/do-you-repair-circuit-boards-that-have-been-improperly-soldered) - [Can you fix circuit boards with blown fuses?](https://info.upfix.com/kb/can-you-fix-circuit-boards-with-blown-fuses) - [Why Eco-Friendly Electronics Repair Is the Future](https://info.upfix.com/kb/why-eco-friendly-electronics-repair-is-the-future) - [What currency are your prices listed in?](https://info.upfix.com/kb/what-currency-are-your-prices-listed-in) See less ▼ - [FAQs](https://info.upfix.com/kb/faqs#main-content) - [Shipping](https://info.upfix.com/kb/faqs#shipping) - [How It Works](https://info.upfix.com/kb/faqs#how-it-works) - [Warranty and Returns](https://info.upfix.com/kb/faqs#warranty-and-returns) - [General](https://info.upfix.com/kb/faqs#general) - [Automotive](https://info.upfix.com/kb/automotive#main-content) - [ABS Module](https://info.upfix.com/kb/automotive#abs-module) - [LCD Display](https://info.upfix.com/kb/automotive#lcd-display) - [Instrument Cluster](https://info.upfix.com/kb/automotive#instrument-cluster) - [Climate Control](https://info.upfix.com/kb/automotive#climate-control) - [Mileage Odometer Programming](https://info.upfix.com/kb/automotive#mileage-odometer-programming) - [ECU/ECM Engine Control](https://info.upfix.com/kb/automotive#ecu-ecm-engine-control) - [TCM Transmission Control](https://info.upfix.com/kb/automotive#tcm-transmission-control) - [PCM Power-train Control](https://info.upfix.com/kb/automotive#pcm-power-train-control) - [Semi-Truck Electronics Repair](https://info.upfix.com/kb/automotive#semi-truck-electronics-repair) - [FICM Fuel Injector Control Module Repair](https://info.upfix.com/kb/automotive#ficm-fuel-injector-control-module-repair) - [Power Steering Module](https://info.upfix.com/kb/automotive#power-steering-module) - [TIPM & Fuse Box](https://info.upfix.com/kb/automotive#tipm-fuse-box) - [BCM Body Control Module](https://info.upfix.com/kb/automotive#bcm-body-control-module) - [LCM Light Control Module](https://info.upfix.com/kb/automotive#lcm-light-control-module) - [ECU Programming](https://info.upfix.com/kb/automotive#ecu-programming) - [Tail Light Repair](https://info.upfix.com/kb/automotive#tail-light-repair) - [Tesla Wall Charger](https://info.upfix.com/kb/automotive#tesla-wall-charger) - [Warranty For Automotive Parts](https://info.upfix.com/kb/automotive#warranty-for-automotive-parts) - [Tech Support - Auto](https://info.upfix.com/kb/automotive#tech-support-auto) - [Battery](https://info.upfix.com/kb/automotive#battery) - [Appliance](https://info.upfix.com/kb/appliance#main-content) - [Dishwasher Control Board](https://info.upfix.com/kb/appliance#dishwasher-control-board) - [HVAC/Furnace Control Board](https://info.upfix.com/kb/appliance#hvac-furnace-control-board) - [Stove/Oven Control Board](https://info.upfix.com/kb/appliance#stove-oven-control-board) - [Refrigerator Control Board](https://info.upfix.com/kb/appliance#refrigerator-control-board) - [Microwave Control Board](https://info.upfix.com/kb/appliance#microwave-control-board) - [Massage Chair Control Board](https://info.upfix.com/kb/appliance#massage-chair-control-board) - [Warranty For Appliance Control Boards](https://info.upfix.com/kb/appliance#warranty-for-appliance-control-boards) - [Freezer](https://info.upfix.com/kb/appliance#freezer) - [Fitness](https://info.upfix.com/kb/fitness#main-content) - [Elliptical Control Board](https://info.upfix.com/kb/fitness#elliptical-control-board) - [Treadmill Control Board](https://info.upfix.com/kb/fitness#treadmill-control-board) - [Stair Climber Control Board](https://info.upfix.com/kb/fitness#stair-climber-control-board) - [Warranty For Fitness Control Boards](https://info.upfix.com/kb/fitness#warranty-for-fitness-control-boards) - [Industrial](https://info.upfix.com/kb/industrial#main-content) - [VFD Inverter/Variable Frequency Drive](https://info.upfix.com/kb/industrial#vfd-inverter-variable-frequency-drive) - [Servo Driver Controller](https://info.upfix.com/kb/industrial#servo-driver-controller) - [HMI](https://info.upfix.com/kb/industrial#hmi) - [Warranty For Industrial Equipment](https://info.upfix.com/kb/industrial#warranty-for-industrial-equipment) - [Agriculture](https://info.upfix.com/kb/agriculture#main-content) - [General](https://info.upfix.com/kb/agriculture#general) - [Commercial Truck](https://info.upfix.com/kb/commercial-truck) - [Commercial Laundry](https://info.upfix.com/kb/commercial-laundry) [![Chill listening crop-3](https://info.upfix.com/hs-fs/hubfs/VECTOR%20-%20UpFix%20Registered%20logo-%20transparent.png?width=168&height=55&name=VECTOR%20-%20UpFix%20Registered%20logo-%20transparent.png "Chill listening crop-3")](http://upfix.com) UpFix FAQ's Copyright © 2026, MyAirbags